For Jocelyn A., searching for a single-family rental came during one of life's biggest transitions. After a divorce and a move to a new city, she wasn't just looking for another address. She needed a place where she could regroup, rebuild, and begin a new chapter.
For Jocelyn, choosing a single-family home rental included considerations around space and square footage, as well as neighborhood, outdoor spaces, and sense of privacy. Her experience was that each of these features could have a big impact on her daily life.
She ultimately decided to call speak with a member of MainStreet Renewal’s leasing team to find active listings in her desired area, which ultimately led her to the home where she still lives today in the city of High Point, NC.
One feature that helped seal the deal was a walking trail just across the street from the home.
"Having access to that walking trail and just being able to get out of the house and do something,” she recalled. “That helped."
Choosing between rental homes often means choosing between different approaches to property management.
Over the past four years in the home she chose, Jocelyn has experienced several maintenance requests, and she says the responsiveness of the MainStreet Renewal team has consistently stood out. One of the biggest involved an unexpected plumbing issue in her primary bathroom.
"They were really, really quick about getting it fixed," she said. "I was thinking it would take a month or maybe even longer...but they had it fixed within a couple of days."
Another involved removing a large tree that had become a safety concern, which was also handled with care and speed.
Experiences like these also introduced her to MainStreet Renewal's Resident Care team.
"They do more than just answer phones," she said. "They get you answers. They improve the outcome."
Whether the issue involves maintenance, account questions, or connecting residents with the right people, Jocelyn says she has consistently found responsive communication and support.
For anyone evaluating property management companies while searching for rental homes, she believes those experiences matter just as much as the home itself.
For Jocelyn, another advantage of renting through professional property management has been financial consistency.
Working in education as both a school administrator and math instructor, she knows how budgeting requires careful planning, especially when she is paid just once each month. Understanding exactly what her monthly housing costs will be allows her to focus on everything else.
"Knowing your rent is going to be consistent every month and there's not going to be any surprise fees ... it's just the convenience of knowing how much money you're going to need."
That transparency has become one of the things she values most about renting through MainStreet Renewal.
Today, Jocelyn's life looks very different than it did when she first moved into her home.
She recently earned her doctorate and accepted a new position that will create new opportunities for both herself and her family.
"I'm looking forward to some greater things happening for me and my family," she said.
The home has been there through each step of that journey.
It has been the quiet place where she unwinds after long days at school. The backyard has become an oasis where she can recharge. And when her grandchildren visit, it's the first place they want to spend time, whether they're jumping on the trampoline or heading out for a walk on the nearby trail.
"I look forward to coming home," she said.
Sometimes, that's the simplest measure of what a rental home should provide.
If you are in the market for a single-family rental home in Greensboro, Winston-Salem, or High Point, please check out our available homes!