
Below are several quick resources to help you navigate severe weather, including information on local evacuation centers and instructions:
Secure your home
Ensure that all windows and doors of your home are secured shut and locked. We also suggest that any outside furniture and decorations are brought inside or secured to prevent additional damage. If your home is part of an HOA (Homeowners Association), please be sure to follow any community specific instructions provided.
Stay up-to-date
Be sure to follow any direction that your local authorities provide during severe weather, especially community evacuations. Safety should be your number one priority. You can sign up for local weather alerts here.
Emergency Requests
If you or anyone else in your household is in danger, or is facing an emergency during severe weather, call 911.
Urgent and Non-Urgent Requests
If there is a major severe weather event, filling out the Safety Confirmation Survey that is sent to your email address on file from MSR will be the fastest way to have a maintenance request submitted for your home if needed. Alternatively, you can submit a maintenance request with detailed information through the Resident Portal. Please ensure that your contact information is up to date in the Resident Portal in the event we need to contact you.
After a Severe Weather Event
To report damage to your home after a severe weather event, please fill out the Safety Confirmation Survey sent to your email OR submit a maintenance request through the Resident Portal. You will not need to do both.
In case of a hurricane or other severe weather, will Main Street Renewal assist me in preparing my home or provide any preparation materials such as boards and sandbags?
We encourage you to take all necessary steps to stay safe in the event of severe weather. While we don’t have the ability to provide materials or labor to prepare your home for severe weather, resident safety is our primary concern; and we encourage you to take every step necessary to be safe. Please review ready.gov‘s information and recommendations on preparing for and staying safe during severe weather situations.
Am I able to board my windows to prepare for an approaching hurricane? We encourage you to take all necessary steps to be safe. You may board windows at your own discretion and cost, but you’ll also be responsible for taking the boards down and for any damage incurred during or from the installation.
Am I liable for any damage to the home if I do not board windows and doors? You aren’t liable for storm damage to your home if you don’t board your windows or install shutters. You are responsible, however, for any damage sustained to your personal property.
What can I expect after the storm passes? If you live in an affected area, keep an eye on your email for our post-storm survey, where you can let us know you're safe and report on the status of your home. Our teams may also reach out by phone or SMS to deliver important updates about your home or related service appointments.
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